Refund Policy

Deposit & Cancellation: For projects over $2,000, 502 FLOORS LLC requires a 30% deposit to secure your installation date and order materials. Cancel 7+ days before start: Full refund minus non-refundable material costs. Cancel 3–6 days before start: 50% refund. Cancel less than 72 hours before start: Deposit is non-refundable.

Installation Issues & Warranty: If you notice a workmanship defect (uneven planks, loose tiles) within 30 days of completion, notify us in writing. We will inspect and repair the affected area at no labor cost. This warranty does not cover damage caused by moisture, improper cleaning products, furniture scratches, or normal wear.

Material Defects: Manufacturer warranties cover material defects. We will assist you in filing a claim.

Refund Method: Approved refunds are issued via the original payment method within 10 business days.

Contact: Call 6615137489 or email info@502floors.com.